RIAGENIC is a UX/UI Business.

It’s been a couple of months now since I went full time into focusing on growing a UI/UX business for myself. I thought I’d share my thoughts / notes and adventures along the way so far in the whole Microsoft UX/UI space as a freelancer.

Which are you? a developer or designer?

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How far we have come and yet how so little we have learnt! As someone who worked in/with the Silverlight/Expression teams to make sure the message that Microsoft has entered the UX space and that we’re essentially building a mutated Developer meets Designer and vice versa pixel ninja type person, the reality is people still need to put you into a category.

I often find myself torn between which side of that fence line I sit. As to be blunt i can do both, I know every single API inside Silverlight/WPF like the back of my hand, I can code in 9 languages outside of .NET and aren’t script kiddy languages either. I can do 3D and 2D design to the point where many have commented on my abilities here as being “eye for design” or “you are freakish good” but still i’m tormented by having to pigeonhole myself either category.

The reality is people aren’t ready to accept the person who can do both just yet and it takes a lot of proof to build trust that you can do both. I’ll let you know how I go with this journey over time but for now suffice to say, its new territory for me and yet still profitable as I can easily pick left or right and just swim in either pool where needed.

I need a UX guy urgently.

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I’ve seen this a lot in the past 8 months. I get called in at the last sprint or towards the end of a project and find myself having to triage features vs design vs engineering constraints. It’s the worst time to engage a UX/UI person(s) as in the end you’re asking for a Hail Marry – “can you make this UI look good and functional oh and don’t change the code base in the process?” is a common brief.

The trick I’ve learnt is that I can do it, it just takes a lot more patience and focus –, and you really need to know every single backdoor into Blend as well as the Silverlight/WPF API’s. IT is a challenge but can be a success   if there is enough time  and the communication is clear and expectations are set properly.

The bottom line is folks – Engage early and often. Even if its just 1 or 2hrs of their time per week or day, make sure you have someone in the room who bleeds UI/UX from the beginning of the project. Don’t engage late as the price will go up you won’t be able to salvage as much as you think by then  it’s not a UX consultation its just a pixel polish.

I don’t use Blend, just Visual Studio.

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You are breaking my design heart when you say this to me. Everybody right now who reads this open up Blend and pick a fight with it. If you take the time to get to know it and get to know it well, then when used right can help you out enormously with both Silverlight and WPF development. If you’re a person who likes to indent and keep their XAML neat, stop right now, you are trying to skate up hill.

XAML is not meant to be a hands-on language. It’s a common data format created to allow Design and Code tools to work against the same model without giving up their inherent capabilities. If you are editing it by hand just stop as you are not doing it right.

Pick a color any color.

The amount of times I’ve walked into an engagement and seen a rainbow of colors in the UI has left me thinking that it’s not so much a lack of will power around design it’s more the reality that not everyone is up to speed with color theory (there is a science to color selection).

The easiest tip I give people is this. Typically a brand has one or two colors that are used the majority of the time,  then they  will use white or black for the majority of the content depending on the background composition (white for dark, and black for light). When you design a User Interface for your next Silverlight/WPF project, pick one or two colors and create a ResourceDictionary called [ThemeName]Colors.

ColorePalette Then take that color and break into four shades (2x dark, darker and 2x light, lighter). Now then select what I call your chrome colors, these are the colors you would use for the outer chrome of your UI, in windows its typically around 4x shades of gray (light, lighter, dark, darker) and label them accordingly (i.e. chrmeAccent1, chrmeAccent2) etc. Keep your color naming conventions abstract (use camel or Pascal case – whatever lights your design candle).

Now don’t use any more colors. Lock that in and use these. Don’t deviate at all from this plan unless you have a designer person in the room who is held responsible for retaining the product/projects brand.

Lastly and this is the most important thing I can say to developers world wide:- Don’t use bold colors. Stick to pastel or light colors as you’re typically not ready for the hurdles that bold colors can throw at you. In saying this I did also notice that the MetroTheme that Microsoft has put into play has me a little nervous as it relies heavily on bold color scheming – which is great and cheap way of avoiding depth in a UI but at the same time creates a potential color scheming hazard around highlights vs lowlights and focal areas of your GUI composition.

Typography is also another concern of mine as too much reliance of ye olde text can put UI two steps back instead of forward – people don’t like to read in general, visuals often handle the workload – review the many articles available on “extraneous cognitive load” for proof of this.

MVVM that is all.

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I get that some of you want to get gung-ho with PRISM, MEF or your own framework. Bottom line is this, if you’re starting out and haven’t figured out the tricks and hacks just yet of WPF/Silverlight then you are better off  sticking to  simple MVVM. It handles 90% of your workload and doesn’t require you to learn  WPF/Silverlight and an extra layer of complexity at the same time.

Keep it simple, work to the idea that the code you write in the first year of WPF/Silverlight is code you will want to throw away or refactor later on. It’s natural you write bad code or work onto something that a year later you’ll look back on and proudly say “What was i thinking”. You’ve got your Microsoft UX training wheels on, embrace this openly and you’ll do just fine. Walk into a room and pretend you have it all under control and you’ll fold eventually as you can’t credibly hold that facade for too much longer.

If you can also check out AutoFac as well, this again will compliment your codebase nicely. MEF/PRISM are really for folks who have a team of engineers and are looking to build a complex mammoth size system – that’s the reality even if Microsoft try to deliver a different message  – I’m an ex Microsoft Product Manager so I can spin with the best of them 🙂 hehe.

UI and UX are two different things.

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I need to say this out loud. If you ask someone to do UI, then they will do just that; focus on designing a user interface for an existing concept. If you need someone to wireframe and help you figure out how the whole user interface can be built, that’s where a UX person comes in. They are two different work streams just like a developer and a DBA are different.

You can find people who do both, but keep that in mind.

Oh, I need someone local.

Yes, having someone onsite is definitely a goal a team should always be on the hunt for. SCRUM teams etc benefit from this and it doesn’t need to be evangelized further. I will say however though, having someone working remotely can be just as effective especially a guy like me in Australia.

I say this, as at the moment I’m working on a project with Microsoft and it’s working out in our favor as while they sleep I work, while they work I sleep and we’re able to have a show & tell (i.e. remote stand-up) with one another where the design and development work can meet in the middle actually pretty well. As I’m able to say “ok here’s what I’ve done for you, its in your inbox when you wake up” and in the afternoons they’re able to go “ok, here’s what I need for you to start my day tomorrow” and so the cycle is a 24hr development run that works quite well.

It’s not for everyone but so far I’ve found  it works without any issues other than an expensive mobile/cell bill from my end lol.

Show me some of your work?

There’s a reason why painters and builders never work on their own house – same goes for me. This blog as weak as it looks is still the  front door  for my company – RIAGENIC. I need to get off my ass this month and put my site up but the problem I have is distilling what I do into a webpage that makes sense as I’m my worst client (picky, arrogant and will agonize over every pixel and paragraph in the site).

I also need to find  a way to promote me but at the same time associate myself with a brand, so that for me is a tricky marketing hurdle. I’ll soon see if I can pull it off! 🙂

Find people you can trust and don’t have to babysit.

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I’ve worked with a lot of developers in my time, nothing annoys me more than baby sitting incompetence. I’m fine with newbies learning the ropes, that I find far more rewarding as you’re working with someone who has passion and a determination to learn. It’s the people who are lazy and expect you to spoon feed them every 5mins on “how”. I didn’t learn Cinema4D by sitting next to a 3D wizard and ask “Ok so how do I write an xpresso script that makes the wheels rotate per frame”, I sat on Google and the objective was this “Find how to make wheels rotate in xpresso” and eventually I found it. Along the way I learnt a lot about Cinema4D and Xpresso as i was hunting for my answers.

If you work with me, I will set the benchmark high per person I meet, I will quickly assess your skill set and then raise the bar to challenge you to meet it as I do want to work with people who get it and are smart at what they do.

That being said, I love nothing more than coming into a cubicle of developers and feeling like I’m the newbie in the room as now I’m in learning from others mode.

At the moment I’m working with Joseph Cooney (one of WPF’s first MVP and of learnwpf.com fame). I’m learning heaps from interacting with this guy, and its a fun project at the moment we are on. I don’t have to babysit him and he doesn’t have to babysit me. We just looked at the specifications, agreed on a solution structure and boom, were’ off grinding pixels and code.

The next job I go to where they need a WPF/Silverlight dev etc, Joseph is one i’d recommend – again, its about networking and building relationships and finding people who you can trust and work alongside.

Reputation is a false economy.

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I often hear how folks worry over their reputation. I’ve watched people spend way to much time either building or recovering it from a bad project etc. The simple truth to this from what I’ve learnt is that if you know your work, you approach things with openly and honesty and don’t dump and run as well as admit mistakes, you’ll come out fine.

Just focus on doing good work, reputation has a habit of following and self regulating itself over time.

At times people I’ve heard bad things about on a project often aren’t the ones at fault as  the recruiter / business development sales person didn’t set expectations appropriately or the project was a train wreck well before this person arrived and they were the last ones to hold the steering wheel as it went off the road.

Agile/SCRUM is not a religion.

I’ve seen a lot of developers follow this concept by the book to the point where I often wonder if they are conscious of how badly they have gotten. The correct way and the natural way are two different things and in the end communication is the core piece to this.

Stop arguing over protocol and just focus on establishing a clear line of communication and work on getting estimations as close as you can while at the same time admitting to your fellow team mates the moment you can’t do something or are over on your estimate – just put up your hand and say a simple word – “help”. I personally work under the assumption I’m the dumbest guy in the room, it keeps me calibrated and if you work with me and think “geez i thought that guy knew all of this” that’s fine, but i probably do, but i’ll ask anyway just to make sure.

I’ve felt the wrath of a false hero before, and I ended up having to do his work and mine at the same time only to be burnt for it later on. I could of thrown this person under a bus and said “well actually it was his fault” but in reality, I just absorbed the blame and avoided working with this person since.

That is all.

Note: I am a UX/UI Ninja for hire.

Contact me at scott at this domain.

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  • Wow, it has been a while since I have read an entire post. First off, I applaud you for your anti-passive writing, it is engaging and fun. Secondly, thank you for being blunt yet thorough as you define points of issue with being a “pixel polisher” as you are being used so often.
    The fact of the matter is that you are putting yourself in situations to get abused by being a 24/7 freelance/fix it guy. Personally, I would like to see you as a project owner, who works with the shareholders and constituents of the project to create a final vision. UI/UX Ninja + future vision = Apple. It is time to realize where your future is headed, and that is at the helm muchacho.

  • Carl Scarlett

    Don’t listen to Ryan, Scott! I’m also (semi) recently stepped “down” from a managerial to a pure designer/developer role and am ecstatic with the liberation and creativity I have daily; I’m sure you are too.
    Thanks heaps for this blog. I’ve been trying to locate some decent resources for colour theory for ages, and you’ve managed to teach me more in 5 paragraphs than anything so far.
    Keep fighting the good fight mate!

  • Ya on the topic of Scrum/Agile – people tend to get bent over rigidly following the practices vs. trying to achieve the goal of Agile. I’d say if you’re being ridged… you’re not Agile.

  • Emem Isaac

    Learnt a lot. Thanks