Wife says: “Stupid Windows 7 Phone!!”

I was waiting for the train with the wife this morning and could hear her mutter a few curse words under her breathe. I stop reading my twitter stream, look over to her and am immediately greeted with a look of “Your to be blamed” for this.

I stupidly incite the upcoming verbal beating with a simple question “What seems to be the problem now?”

Wife: “Your stupid Microsoft friends have made a stupid phone!!!”

Me: “Oh? How so, like what is your beef missy?”

I soon realize that the time for joking with her and ending the sarcastic response with “missy” was not my brightest moment and definitely isn’t my great starting to a new day.

Here response is in the video below, but she has reached a point where she is over the HTC Mozart Windows Phone 7 phone. That is to say, she has made up her mind based on small bits of information around who is to blame and why.

I tweeted the saga live and saw a lot of responses with “That doesn’t happen to me” and “it must be hardware related” which is fine, I guess, yet you have to remember this is an average consumer who buys phones based on “pretty” and “angry birds” decisions only.

To her, this phone is broken and its Microsoft’s fault, end of story.

As an informed person of the whole Windows Phone 7 meets HTC hardware issues, I could easily sway her to the righteous side of things and explain how Microsoft relies on hardware vendors meeting quality bands and so on.

I did that.

Her response was simple and it was brilliantly executed in my opinion.

“Well when your iPhone smashed it screen, I didn’t see you finding the place in China or wherever it was made to figure out the solution. You took it into Apple store and you got it fixed.”

She has a point and to be fair, it is true. If iPhone has issues no matter what the case, I look at Apple and growl.

If a Windows Phone or Google Android has issues, we have three brands to look at and give a menacing growl at – Google, Hardware Vendor, and Carrier.

At some point, you have to figure out which of the three caused you the pain and then try to reconcile the problem with them and so on.

In the case of the Windows Phone 7, sure let us say it is hardware to be blamed? What do I do? Do I attempt to spend my entire lunch hour negotiating with Telstra drones who often hide behind the “look we just sell phones, we don’t do tech support, you need to contact this number…” and wait it out hoping and praying someone gets what you’re saying and either replaces the hardware or gives you some crap excuse about warranty.

In the iPhone land, I walk up to an Apple reseller like NextByte or Apple Stores direct, meet with their “Genius” (which is definitely an overloaded term in Apple Store setting) watch them attempt to figure out the issue followed by an immediate “we’ll have to send this way to get fixed for you” response.

You wait 3-5 business days and then you get an email saying your phone is ready but on closer inspection you soon realise it is not your old phone after all but a new or refurbished phone instead.

The point overall is this. The game has changed, Apple have reset a lot of the rules around not just the shape and operating system(s) of these devices and their features, they’ve also introduced us to a support workflow that despite it still having a lot of flaws and negativity attached after you meet with them, is still the one-stop shop.

My wife has seen me return iPhones due to cracked glass, she has seen me get them back brand new and has only noticed me getting angry at having to be without a phone for n-days.

To her, this is the way it should be to now encourage her to sit down at a Telstra store and figure a way around this issue is simply to hard basket thinking. She’d rather just withdrawal $799 from our back account, drive over to the Apple Store on the weekend, buy the new iPhone 4s and re-join the herd with all her other friends that own one.

You cannot argue with that either, its fair and reasonable thinking given the market conditions and aspirations being made around phones.

Thankfully though I still have an iPhone 4 without the “s” so I was able to convince her to not spend $799 but take my old iPhone4 given I now have an iPhone4s.

Now to buy an XBOX 360 Kinect with the money I saved…

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  • Ben

    I bet she didn’t have a look of “your to be blamed”; it was probably more like “you’re to be blamed”.

  • Mike

    “Do I attempt to spend my entire lunch hour negotiating with Telstra drones who often hide behind the “look we just sell phones, we don’t do tech support, you need to contact this number…” and wait it out hoping and praying someone gets what you’re saying and either replaces the hardware or gives you some crap excuse about warranty”

    So you imagined the whole situation? Did you actually try to do that?

  • Mike

    I am not getting the point really. Her HTC phone hangs. OK, so? Why does it have to do with all WP7 phones?
    I have a Samsung Focus for at least 6 months and I didn’t have a SINGLE hang. It’s a wonderful phone. I am sure there are many others who have HTC and works fine.
    There are many iPhones 4 having signal issues, does that make all iPhones bad? What about Android?

  • http://www.thinetsolution.com Daniel Pavlic

    >She’d rather just withdrawal $799 from our back account, drive over to the Apple Store on the weekend, buy the new iPhone 4s and re-join the herd with all her other friends that own one.

    Re-join the herd? Does this mean that she already had an iPhone but somehow she ended buying a WP7 device? I got an iPhone 3G as a gift and I love it because it’s easy to use but also hate it because I can’t do many things with it – can’t run flash, java.. or anything I’d like to do as a programmer. The iPhone is a toy for masses, I bet it even makes people less smart and sometimes I hate myself for using it.

    Now, deep down I’d like to change the iPhone for something else, but WP7 is certainly not my favorite since, as a programmer, I don’t get it. With Android and iOS it’s so simple – you have one OS that covers smartphones, tablets… But WP7? Isn’t it Windows Mobile? And what about Windows8, isn’t that also a future mobile platform? See, it’s such a mess that Microsoft is causing, they just can’t make up their mind.

  • http://twitter.com/lurensdreyer Luren S. Dreyer

    The best application, design-wise, is the phone application. It has big buttons, clearly laid out, easy to press, and is just a pleasure to use. Single-page applications are the best way forward for many apps if you ask me, not the panorama view metro shit. When WP7 was introduced there was a differentiation between what was single-page applications, and “hub” application. Now all applications use the “hub” view, and no apps use the single page view. 

    Another thing that’s happened is that all applications have adopted stupid circular buttons. Circular buttons are difficult to hit, they don’t look good on a low-resolution screen (circles are not pixel crisp), and they just are plain ugly. 

    Since there are no design guidelines, I think Windows Phone will end up with application UX fragmentation, unlike the iPhone where there is some core elements, and then innovation on top of that (like the most recent facebook app that hybrids the 10 inch ipad app and the phone app into the same UX). 

    Would I recommend Windows Phone to anyone ? No. 
    Do I hope they succeed with Windows Phone 8 ? Yes. 
    Does it look like they are on the right track ? No. 
    Am I hopeful ? Meh … 

    What I think we will get from this, is a huge deployment of Windows 8 tablets and pcs, but they will be shit in terms of application design, and Windows will continue to be the “hughley adopted” bad software that 95, Me and Vista was. Why do I think this ? Because Microsoft on Build demoed how “little design” was needed to port an application from x86 to metro interface. Just recylce code into this badly designed metro framework boys, and you’re all set. No actual work or thinking needed, we all did it for you,  just in a shit way. 

  • Emannoname

    Love your dismissal of the “average customer” who, in your words: “buys phones based on “pretty” and “angry birds” decisions only”. Yes. This is true. The question for you is why should you question, dismiss, or in any way discount the customer’s willingness to give you their hard earned cash in return for your product? If your product falls short in any way, be it in the Angry Birds front, the pretty front, or the obscure DLL front, just f***ing fix it and shut up. Put out a phone people will want to buy, for all the reasons (right or wrong, regardless). End of conversation. Perception is key now-a-days. You need to start understanding this. Or have your company be relegated to being a bit player in this industry. http://www.dailymail.co.uk/sciencetech/article-2097106/Apples-iPhone-business-bigger-Microsoft.html